After-Sales FAQ

What is your warranty policy?

2-year warranty for all products. Free replacement parts or full replacement for manufacturing defects. Warranty does not cover damage from improper installation, misuse, or natural disasters.

What if products arrive damaged?

Report within 48 hours with photos/videos. We will send free replacements with your next order or ship separately at our cost. We also file carrier claims on your behalf.

Do you provide installation instructions?

Yes. Each product comes with a detailed installation manual (English). Video guides available on our YouTube channel. For project orders, we can send an installation engineer on-site (cost negotiable).

Can I return products if I'm not satisfied?

Custom items are non-returnable. Stock items can be returned within 14 days in original packaging — buyer bears return shipping. 15% restocking fee applies.

How do you handle quality complaints?

1) Send photos/videos → 2) Our QC team analyzes within 24 hrs → 3) We propose solution (replacement, credit, refund) within 3 days → 4) Resolution executed within 7 days.

Do you provide spare parts?

Yes. We include 5% spare parts (bulbs, crystals, chains) free with every order. Additional spare parts can be ordered separately at cost price.