Can I order samples before a bulk order? Yes, we encourage it! Sample cost: 1.5x unit price. Sample fee is 100% refundable against your first bulk order over USD 3,000. How long does it take to make a sample? Standard models: 3-5 days. Custom/OEM sam...
What is your warranty policy? 2-year warranty for all products. Free replacement parts or full replacement for manufacturing defects. Warranty does not cover damage from improper installation, misuse, or natural disasters. What if products arrive dam...
What trade terms do you offer? EXW, FOB (Shenzhen/Guangzhou), CIF, DDP, DAP. We recommend FOB for first-time buyers and DDP for customers who want door-to-door service with customs cleared. How long is the production lead time? Stock items: 3-7 days....
What payment methods do you accept? T/T (bank transfer), PayPal (orders under USD 5,000), Western Union, and L/C (orders over USD 50,000). We also support Alibaba Trade Assurance for buyer protection. What is your deposit requirement? Standard: 30% d...
Can you give me a discount for large quantities? Yes! Tiered pricing: 100+ pcs — 3% off; 500+ pcs — 5% off; 1,000+ pcs — 8% off. Project orders receive custom quotations with additional savings. Is the price including tax? Standard ...
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