FAQ de Post-Venditione

Quae est politica garantiae tuae?

Garantia biennalis pro omnibus productis. Partes substitutionis gratis aut substitutio plena pro defectibus fabrications. Garantia non includit damna ex installatione impropria, abusu, aut cataclysmis naturalibus.

Quid si producta adveniunt damna?

Renuntia intra 48 horas cum photographiis/videis. Mittimus partes substitutionis gratis cum proximo ordine tuo aut separatim mittimus pretio nostro. Etiam querellas ad vectores pro te instituimus.

Num instructiones pro instauratione praebetis?

Yes. Each product comes with a detailed installation manual (English). Video guides available on our YouTube channel. For project orders, we can send an installation engineer on-site (cost negotiable).

Can I return products if I'm not satisfied?

Custom items are non-returnable. Stock items can be returned within 14 days in original packaging — buyer bears return shipping. 15% restocking fee applies.

How do you handle quality complaints?

1) Send photos/videos → 2) Our QC team analyzes within 24 hrs → 3) We propose solution (replacement, credit, refund) within 3 days → 4) Resolution executed within 7 days.

Do you provide spare parts?

Yes. We include 5% spare parts (bulbs, crystals, chains) free with every order. Additional spare parts can be ordered separately at cost price.